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A
AndreaSteyn1-Visitor
1-Visitor
November 6, 2019
Solved

Invalid steps

  • November 6, 2019
  • 1 reply
  • 7626 views

Good day community,

 

I recorded a procedure for making tea to familiarise myself with Vuforia Expert Capture with a Realwear device HMT-1.

 

I recorded 9 steps.  When I tried to add the new procedure in the Vuforia Editor I got the following error message that I also attached. That some of my steps were invalid and would not be seen.

 

Why did this happen? I followed the procedure and proceeded to each new step by stating "Next Step" and it started recording each new step.

 

Please help?

Best answer by AndreaSteyn

Hello @tmccombie ,

 

I tried uploading the file again so that I can see if there is anything else that shows up as an error in the browser.  However no if I upload the folder I don't get any error message or invalid step error.

 

It appears as if it might have been some glitch which has either since been resolved or something else. At least i found that I could edit the videos separately and just upload them. This is not ideal but at least I could still make the video.

 

Thank you very much for your help.

1 reply

N
Nicole_Holm6-Contributor
6-Contributor
November 6, 2019

Hello @AndreaSteyn,

 

We have seen this error when the expert hasn't formally "finished" the capture by saying "finish capture" when they are complete. 

 

In our case, the expert didn't turn off the HMT-1, so we were able to easily go back into the capture, say "finish capture", and re-upload the capture folder into Vuforia Editor. That resolved our issue with the invalid steps message.

 

I hope this helps!

Nicole

A
AndreaSteyn1-VisitorAuthor
1-Visitor
November 7, 2019

Hello @Nicole_Holm,

 

I am sure I finished the capture and I also edited the title before saving the capture.  I suspect something else must have gone wrong.

 

At least I had all the videos so I could manually add them to the procedure.  I had to edit them in another editor though to be able to cut the videos as required.

 

Is there a way that I can check if the "Finished Capture" maybe didn't work or what else went wrong? Any log files I can access?

N
Nicole_Holm6-Contributor
6-Contributor
November 7, 2019

Hello @AndreaSteyn,

 

There is a log file in the folder containing the raw video clips you save to your computer from the HMT-1. These may be able to tell you where something went wrong. I've attached a screenshot of one of our examples showing the log folder.

 

I hope this helps!

Nicole

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