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ytella17-Peridot
17-Peridot
February 13, 2025
Question

RESOLVED: Vuforia Expert Capture Alert: Service Interruption

  • February 13, 2025
  • 1 reply
  • 691 views

Vuforia Expert Capture users, we regret to inform you that our system is currently experiencing an unexpected outage. Our technical team is actively working to resolve the issue as quickly as possible. During this time, you may experience difficulties accessing procedures.

 

We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as more information becomes available.

 

You can review the status of the outage here: https://status.ptc.com/

1 reply

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RyanOrwoll12-Amethyst
12-Amethyst
February 15, 2025

We are pleased to announce that the system is now back online as of 7:21am (Eastern US Time) February 15th.  Thank you for your patience and understanding during the downtime.

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CS_985644210-Marble
10-Marble
February 17, 2025

Thank you for informing us about the completion of the recovery.

We are concerned that customers who have purchased Vuforia Expert Capture through our company may request us to create an incident report. Would it be possible for you to disclose the cause of the incident, the recovery actions your company has taken, and any preventive measures planned to avoid recurrence?


Additionally, this is just a hypothesis, but is there any connection between the recent VEC service outage and the AWS eu-north-1 failure that occurred on February 13?

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