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kurtpeterson151-Visitor
1-Visitor
October 14, 2020
Question

Vuforia Expert Capture Editor - Unresponsive

  • October 14, 2020
  • 1 reply
  • 1777 views

I am running into a customer issue where they can log into their VEC Editor portal just fine but then the page is unresponsive. They cannot filter by public, shared, created by me etc.

 

They have encountered this sporadically but enough to bring it up.

 

Is there a troubleshooting method I can point them to? Is this a common issue?

1 reply

T
tmccombie21-Topaz I
21-Topaz I
October 15, 2020

I haven't heard of or experienced this issue before. A good thing to check would be the browser console logs when this is happening. May be some sort of indication as to what is happening in there. Can you confirm what browser they are using? 

K
kurtpeterson151-VisitorAuthor
1-Visitor
October 15, 2020

They are using Chrome - I will check the console logs.

T
tmccombie21-Topaz I
21-Topaz I
October 15, 2020

You can also try clearing the browser cache to see if that helps. What version of Chrome they are using? 

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