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14-Alexandrite
April 17, 2026
Question

18050512 - Advance Search done with some criteria, Results fetched fine, but when it exports to excel file, the values are blank, it is intermittent for big search (more than 10k entries).

  • April 17, 2026
  • 1 reply
  • 35 views

Hello All,

Advance Search done with some criteria, Results fetched fine, but when it exports to excel file, the values are blank, it is intermittent for big search (more than 10k entries).

  1. Could you please check and confirm whether cascading attributes are being used?-- No Those are Global Attribute.
  2. Please check the screenshot below from the affected server where attributes show blank in excel.

The attribute value as displayed in the 

I have attached the both the exported search result from Prod and Test enviroment.

  1. Could you please confirm whether the working and non-working servers are on the same release or on different releases?--Production and test environment with same Release 12.1.2.14.

Please find the search file for issue.

Thanks,

Achal

1 reply

7-Bedrock
April 17, 2026

will test below?

  1. configure the user’s preference > Tables > Size Limit, big enough to hold all results in single page.
  2. export

Cliff

abannore14-AlexandriteAuthor
14-Alexandrite
April 20, 2026

Hello ​@Cliff_17466 ,

 

Please find the customer response.

The issue is exporting the search result. Where Search result is working absolutely fine whereas exporting to search result into excel is not working properly.

If we increase the table limit, it will just increase table search; PTC has limitation to set it to 100L. For better performance, 2K is standard limit as per ptc. Please refer below.

Sizing Limits of Data Tables

Prod :                                                                                                                Test : 

068Vt00001LZZuT068Vt00001LZZuS

Please suggest what we can check next.

 

Thanks,

Achal