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dwilliams1-Visitor
1-Visitor
May 25, 2010
Question

How did you Implement Training

  • May 25, 2010
  • 12 replies
  • 2168 views
Curious what others have done to implement PDMLink and ProjectLink training into their enterprise. We recently issued a survey to our users and training was identified as an area needing the most improvement. With our move from 8.0 to 9.1, we realize that we need to get control of our training quickly.

Where do the users go to access your training?
What training tools did you use?
Did you build training specific to your enterprise or did you use the OOTB training (Learn, Help, etc.)?
How often do you train?
What training methods have been the most successful?
Do you have a training group in your enterprise?
Did you pay an outside company to develop your training?
Anyone using PTC University?
Any other feedback?

I appreciate your time,
Dax

12 replies

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mdebower18-Opal
18-Opal
June 3, 2010

I have to agree iwth you Robert about user involvement. In my experience, at a couple of different companies, most users don't have the time or inclination to add to the content. Perhaps they feel that it is "not their job".

After looking at several different Wiki's, I think that I am going to leave the best practice guides and training material in Windchill in a specific library set up for the materials. I don't think a wiki gives me any additional capability that I will take advantage of over Windchill.

Plus that way we are "eating our own dogfood" so to speak. *woof*

-marc

S
SteveVinyard1-Visitor
1-Visitor
June 3, 2010
I have done an extensive amount of training for various customers and I definitely share your challenges. When it comes to training a large group of people, getting them in one room (with computers...we have a large inventory of laptops we use for training to make it easy) with time freed up is critical to success; however, follow up training can be done in a different, more efficient method.

Conference Room Training

1- Using official PTC materials, slides and exercises (or develop your own)

a. Its critical to educate users, demo what you are doing and then have them use the tool using some simple exercises.

2- Projects

a. In my mind this is really where the rubber meets the road. Users have previously (step 1) done a small set of exercises that are very well laid out...hence they follow the bouncing ball and everything is easy.

b. After they have done this they need to have a series of small projects (create new CAD docs, check them in to a personal folder, promote objects etc).

i. I tend to make these simple at first and then continually add to them moving forward where they still have to rely on the previous project as well

c. Make them do common tasks more than once via several different small projects. They be will fuzzy on the harder stuff but solid on basics and navigating around

d. Check their projects, accountability is huge for learning

3- Test the users, not an exam but continually challenge them to keep them engaged

Follow up training

1- I use a web based meeting tool for follow up training over a couple of hours (GoToMeeting works well)

2- Get all the users on one GoToMeeting session and have them all submit questions concerns

3- Demo a few solutions and best practices on your own screen

4- Show the screen of users that have issues, have them show the problem via GoToMeeting so all users can see, then then take control of their mouse and show how to avoid or solve the issue and then move on to the next user.

a. This is a really powerful way to quickly and easily educate users with issues while showing everyone on the team at the same time. I usually do this after the users have been on the system for a while and have questions and concerns.
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