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3-Newcomer
May 30, 2025
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Need help in figuring out parts getting visually corrupted

  • May 30, 2025
  • 1 reply
  • 894 views

1) I have had a problem where the parts and sometimes assemblies get visually "corrupted". If it happens in parts it is still doable to work around it If I ignore it, as only the visual image gets distorted but I can still work with the part as normal (I can rotate, extrude, and everything normally). Things get tricky when a whole assembly starts to act this way, and I cant really ignore it.

 

I suspect that is occurs the most when I open a part from the assembly and start working with it, but I am not very sure why. 

I am not very knowledgeable of computers but these are my laptop specifications:

processor: 11th Gen Intel(R) Core(TM) i5-1135G7 2.40GHz 2.42 GHz

RAM: 16.0 GB

Graphics: Intel(R) Iris(R) Xe Graphics

Creo: Creo Parametric ver9

 

2)Another college of mine has a problem where Creo straight up just crashes and closes when it becomes a little heavy. The most we do is drawings and assemblies and it crashes for him. We rarely do simulations.  We suspect that it is because his low memory, but if there is a known reason for this it would be great to know.

CPU: Core i5-10210U 1.6GHz SSD:256GB

Memory: 8GB

Graphics: Intel UHD graphics

 

Thankyou in advance.

Best answer by MartinHanak

@DT_10814054 wrote:

1) I have had a problem where the parts and sometimes assemblies get visually "corrupted". If it happens in parts it is still doable to work around it If I ignore it, as only the visual image gets distorted but I can still work with the part as normal (I can rotate, extrude, and everything normally). Things get tricky when a whole assembly starts to act this way, and I cant really ignore it.

 

I suspect that is occurs the most when I open a part from the assembly and start working with it, but I am not very sure why. 

I am not very knowledgeable of computers but these are my laptop specifications:

processor: 11th Gen Intel(R) Core(TM) i5-1135G7 2.40GHz 2.42 GHz

RAM: 16.0 GB

Graphics: Intel(R) Iris(R) Xe Graphics

Creo: Creo Parametric ver9

 

2)Another college of mine has a problem where Creo straight up just crashes and closes when it becomes a little heavy. The most we do is drawings and assemblies and it crashes for him. We rarely do simulations.  We suspect that it is because his low memory, but if there is a known reason for this it would be great to know.

CPU: Core i5-10210U 1.6GHz SSD:256GB

Memory: 8GB

Graphics: Intel UHD graphics

 

Thankyou in advance.


Hi,

my suggestion ... add following option at the end of config.pro file temporarily and test Creo behaviour.

graphics win32_gdi

If Creo behaves "decent" during the test, then you can try installing a different version of the graphics card driver.

 

Note: Both computers are equipped with Intel integrated graphic card. Usually users work with computers equipped with dedicated NVIDIA graphic card.

1 reply

24-Ruby III
May 30, 2025

@DT_10814054 wrote:

1) I have had a problem where the parts and sometimes assemblies get visually "corrupted". If it happens in parts it is still doable to work around it If I ignore it, as only the visual image gets distorted but I can still work with the part as normal (I can rotate, extrude, and everything normally). Things get tricky when a whole assembly starts to act this way, and I cant really ignore it.

 

I suspect that is occurs the most when I open a part from the assembly and start working with it, but I am not very sure why. 

I am not very knowledgeable of computers but these are my laptop specifications:

processor: 11th Gen Intel(R) Core(TM) i5-1135G7 2.40GHz 2.42 GHz

RAM: 16.0 GB

Graphics: Intel(R) Iris(R) Xe Graphics

Creo: Creo Parametric ver9

 

2)Another college of mine has a problem where Creo straight up just crashes and closes when it becomes a little heavy. The most we do is drawings and assemblies and it crashes for him. We rarely do simulations.  We suspect that it is because his low memory, but if there is a known reason for this it would be great to know.

CPU: Core i5-10210U 1.6GHz SSD:256GB

Memory: 8GB

Graphics: Intel UHD graphics

 

Thankyou in advance.


Hi,

my suggestion ... add following option at the end of config.pro file temporarily and test Creo behaviour.

graphics win32_gdi

If Creo behaves "decent" during the test, then you can try installing a different version of the graphics card driver.

 

Note: Both computers are equipped with Intel integrated graphic card. Usually users work with computers equipped with dedicated NVIDIA graphic card.

21-Topaz I
May 30, 2025

Martin most likely has the correct response here, but just to expand on that a bit:

 

PTC tests and certifies PCs (specifically graphics cards and drivers) to work and then publishes those known to work. Not all graphics cards are created equal and it is known that gaming graphics cards do not work well for CAD software. Hardware support is published here:

https://support.ptc.com/partners/hardware/current/support.htm 

 

Most likely the issue is not the underlying geometry of your parts, but merely the way that it is getting rendered on your screen. I say merely but in some cases poor graphics cards and or drivers can cause the software to crash and or be so slow that it is impossible to use the software.