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DJ_104032581-Visitor
1-Visitor
April 6, 2023
Question

Illustrate losing page setup

  • April 6, 2023
  • 2 replies
  • 2535 views

I've created many figures.  On each, I organize the parts and annotations  in the view; setup page for letter/landscape and  I "Use current view"   than I save the file.   When I activate the figure again, sometimes the page setup is lost and the parts/annotations have shifted.  If I "go to figure view" parts/ annotation return to how I originally set them up but the letter/landscape page setup is gone.   Has any  one else seen this behavior? 

 

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 13, 2023

Please specify in which version of the program you are experiencing this issue.

R
Ramon_Bohne14-Alexandrite
14-Alexandrite
May 3, 2023

Hello Vladimir,

 

I notice the same problem in my CI.

 

I don't know when, I don't know why, but from time to time one or some 3D figures lose their page settings.
Strangely, the attached 2D figures keep their page settings.

 

I am using CI 9.1.0.0, Build 25

 

Best regards

Ramon

 

R
Ramon_Bohne14-Alexandrite
14-Alexandrite
June 12, 2023

Hi all,

 

that Creo Illustrate loses the page setting of the 3d firure after saving and reopening a file happens to me over and over again.

There is no systematic pattern to be seen. It is getting annoying.

I'm going to write to PTC's technical support.

 

Best regards

Ramon

T
TomM_50536114-Alexandrite
14-Alexandrite
November 19, 2023

Hi,

 

I've experienced the same in CI 7.0. I'm about to check in CI 10.0.

 

I can't remember if I reported the bug, I'll check later. I am mostly positive it's connected to the way you operate on "New figure" tool and c3di saving option.

I haven't used Creo Illustrate for nearly a year so bear in mind I might recall the exact steps a bit wrong but as a whole this is my experience with this infuriating bug.

As far as I remember the way I used to fix the bug for a c3di file was as follows:

 

- Open the c3di file and notice that every single figure has lost it's page setup (Page, Border, Caption, Fit to Window).

- You need to turn all of those "ON" for every single figure in the file and hit "go to figure view" button

- Create a "New Figure" and set all of those settings "ON"

- Save the file

- <NOT SURE if neccessary> close the file and open it again

- delete the blank figure you created

- save the file

 

I'm not sure what triggers the bug, I can't reproduce it, didn't happen to me for a long time and I can only tell you that ever since I made sure to turn all of those options "ON" for every figure I create (even those temporary that I delete soon after) and I give CI some extra time to finish saving the file (beyond the loading strip at the bottom) it never occurred again or it occurs way, way more seldom.

Happened to a new user recently though (v7.0).

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