Community UI Improvement Cash Available

Good thought @TomU  An Email from me to Khoros Support on March 9th:

Three weeks for one of our community members (particularly one of our Community Champions aka SuperUsers) to have one of their posts have a big black box on their community is not really acceptable.

I want the support team to continue to make his mpg file an “acceptable” file because we need this as videos are directly captured from our Creo product in this format.

We had this same issue with Mathcad files which took over a year to get resolved. 

https://community.khoros.com/t5/crmsupport/casepage/issue-id/00161668/issue-guid/5002E00001QOYfbQAH/issue-provider/salesforce

https://community.ptc.com/t5/PTC-Mathcad/Survey-direct-Mathcad-files-attachments/td-p/476730/page/6

I am assuming the mpg issue with TomU’s posts will require the same amount of effort.

Can you please confirm that most likely this file will not be able to be viewed within the next week?  I will ask TomU to convert his file (which is usually does) to an MP4 so it is not a big black box on the community.  The current state does not add value to the community conversation.

Thank You!

Jaime Lee

Message Back From Khoros:

For the immediate issue, I agree that he should convert to MP4 to get the video posted. We will absolutely keep working on this one to ensure that everything works in attaching MPGs. 

I don't have a firm ETA at this time unfortunately. I would guess it probably won't be ready this week, but once I know more I will let you know. 

Thank you!

So, @TomU , if you send me a new video file in a different format.  I am happy to upload a new video while we wait for this mpg file issue being addressed.  I am so glad you raised it!

Agree with this one too

@ScottMorris  these are all great ideas!  See my response in red.

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@ScottMorris wrote:

I am not familiar with the full set of features and capabilities of the platform, so I'll put a few ideas to consider.

• Mobile App  (Khoros always offers to provide the SDK to incorporate into a PTC App...so no that isnt something I can get developed with my incremental maintenance hours)
• Calendars  Khoros is rolling out a new "Event Management" type of functionality which will be helpful if anyone wants to manage their RUG on the PTC Community platform.  (Side Note:  PTC/USER also has their portal for this purpose so we do have a duplication right now). 
• Polls (We actually have that! but under-utilized and must be set by admin but I could probably provide permission to respected Community Members like the group here!)
• More frequent updates to the right side "Announcements" (often stale)  Yes, updates to side-banners seem to fall to the bottom of priorities.  Newsflash:  Some of you knew I worked in Marketing...well now Customer Success is the owner of Community so now we have another person dedicated to some of that UI /Banner updates.  You should see improvement.  Also, more of our RUG leaders are dedicated to giving PTC notice now on upcoming RUGs so we should have more content to share under Customer Networking section.
• PTC broadcast channels (what's new, announcements, security issues, new releases/patches, events, etc.) Yes!!!  I was on a Community Content Strategy meeting just this week.  Again, look for more improvements in this area.

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@TomU 

This is a great one!  I am wondering if UI updates are made to our "whitespace" if this is going to help this issue.

I added to the list.