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ZC_1090925213-Aquamarine
13-Aquamarine
January 13, 2025
Solved

Missing Library and start files

  • January 13, 2025
  • 3 replies
  • 942 views

I have  users that are having trouble getting start files. When creating new parts they only get the PTC supplied defaults. They also do not see the Pro/Library option when opening files. They are able to navigate to the Windchill templates manually and open so access isn't an issue. 

The config pro and sup being used are the same as every other user as they use a start up script. Windchill server is setup the same. We have tried clearing the windchill workspace cache and reinitializing the server connection. Any ideas?

Best answer by BenLoosli

Have the users used the same Server name? In my config.pro when using wtpub:\\<Server_name> the Server_name must be the same when registering the Windchill server to Creo so everyone is using the same to locate the Windchill folders. I just a user who had not followed my directions and named it wrong so they could not open files.

 

3 replies

B
23-Emerald III
BenLoosli23-Emerald IIIAnswer
23-Emerald III
January 13, 2025

Have the users used the same Server name? In my config.pro when using wtpub:\\<Server_name> the Server_name must be the same when registering the Windchill server to Creo so everyone is using the same to locate the Windchill folders. I just a user who had not followed my directions and named it wrong so they could not open files.

 

    Z
    ZC_1090925213-AquamarineAuthor
    13-Aquamarine
    January 13, 2025

    Yeah it should be. We've done both tried a few times and they followed our documentation each time. Their set up is the same as mine as far as I can tell. I did have another user with the same issue but it randomly resolved itself after a restart. No luck for the other user though. 

    C
    Chris321-Topaz I
    21-Topaz I
    January 14, 2025

    Did you ask them to export out their current session to make sure that the paths are correct?

    K
    KenFarley21-Topaz II
    21-Topaz II
    January 15, 2025

    Are the paths specified in their setups absolute paths? Have had troubles in the past when people were using mapped drive specifications (i.e. "W:\") to specify paths to libraries and such. People would copy the config files from others but not realize that the same drive on their computer was mapped to a different letter, like "X:\".

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