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Hi,
1. Read the following article: https://www.ptc.com/en/support/article/cs23606
2. There was a similar question before - "PTCStatus not working": https://community.ptc.com/t5/System-Administration/PTCStatus-not-working/td-p/175955
Hi,
how do you launch purge ?
Do you launch purge.bat located in bin subdirectory ?