License

[RS_10189740]

I have a license and every time I enter the license I get this error "The license request failed.
Requesting MathcadPrime". I would like to know what should be done to correct this issue.

[VladimirN · Accepted solution]

There was a similar problem earlier - "License request failed": https://community.ptc.com/t5/Mathcad-Installation/License-request-failed/td-p/706385