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The PTC Community will be on read only status starting March 23rd in preparation for moving our platform to a new provider. Read more here

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License request failed

KK_9772343
1-Visitor
1-Visitor
‎Jan 07, 2021 05:02 PM
‎Jan 07, 2021 05:02 PM

License request failed

2021-01-07 22:59:30 : The license request failed.
Requesting MATHCAD ...
C:\Program Files\PTC\Mathcad Prime 6.0.0.0\sw_license_email_5059806.dat: (-9) Invalid h

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VipulT
16-Pearl
16-Pearl
(To:KK_9772343)
‎Jan 12, 2021 02:58 PM
‎Jan 12, 2021 02:58 PM

Hi KK_9772343,

 

Please refer here

 

I hope this helps

 

Thanks,

Vipul

 

 

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