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1-Visitor
July 5, 2022
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Need to find a way to get a hold of tech support on an existing service contract

  • July 5, 2022
  • 2 replies
  • 861 views

Hello, I wasn't able to find the product code anywhere.
I need someone from tech support to please contact me.
I'm looking to see if there's a way to look at older Mathcad versions as we don't seem to be able to open these files when we upgrade to the newer versions of Mathcad. 

Best answer by DJNewman

You can contact tech support with the methods on this page: https://www.mathcad.com/en/support/csguide/Contact

 

To try to answer your question, assuming you're upgrading to Mathcad Prime from legacy Mathcad (like Mathcad 15), you can't open legacy worksheet files directly. However, you can convert legacy worksheets to Prime files (starting with Prime 7, you don't need legacy Mathcad installed) (see first video), and starting with Mathcad Prime 8 (latest version), you can convert legacy worksheets to HTML format, which is a very close approximation to what the legacy worksheet looked like:

 

 

2 replies

DJNewman
DJNewman18-OpalAnswer
18-Opal
July 5, 2022

You can contact tech support with the methods on this page: https://www.mathcad.com/en/support/csguide/Contact

 

To try to answer your question, assuming you're upgrading to Mathcad Prime from legacy Mathcad (like Mathcad 15), you can't open legacy worksheet files directly. However, you can convert legacy worksheets to Prime files (starting with Prime 7, you don't need legacy Mathcad installed) (see first video), and starting with Mathcad Prime 8 (latest version), you can convert legacy worksheets to HTML format, which is a very close approximation to what the legacy worksheet looked like:

 

 

PTC Marketer Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
24-Ruby III
July 6, 2022

Tip - "How to Locate or Find Product Code for Single User and Student Edition of Mathcad": https://community.ptc.com/t5/Mathcad-Installation/How-to-Locate-or-Find-Product-Code-for-Single-User...