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TBacklund4-Participant
4-Participant
February 7, 2023
Solved

Creo 7 Student Edition Error 0x060000012

  • February 7, 2023
  • 1 reply
  • 946 views

Creo is instantly shutting down whenever I try and open it saying it cannot run the quality agent. I have tried some solutions people have posted online but I am not seeing any folder in programfiles/ptc called quality agent, only the file name creo 7.0.8.0.

Best answer by MartinHanak
@TBacklund wrote:

Creo is instantly shutting down whenever I try and open it saying it cannot run the quality agent. I have tried some solutions people have posted online but I am not seeing any folder in programfiles/ptc called quality agent, only the file name creo 7.0.8.0.

Hi,

 

1.] please read https://community.ptc.com/t5/PTC-Education-Forum/Licensing-Error-Creo-7-0-2-0/td-p/708655

 

2.] please publish a picture of Creo installation directory ... something like this

MartinHanak_0-1675756459505.png

 

3.] to uninstall Quality Agent you have to uninstall PTC Diagnostic Tools item

 

1 reply

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
February 7, 2023
@TBacklund wrote:

Creo is instantly shutting down whenever I try and open it saying it cannot run the quality agent. I have tried some solutions people have posted online but I am not seeing any folder in programfiles/ptc called quality agent, only the file name creo 7.0.8.0.

Hi,

 

1.] please read https://community.ptc.com/t5/PTC-Education-Forum/Licensing-Error-Creo-7-0-2-0/td-p/708655

 

2.] please publish a picture of Creo installation directory ... something like this

MartinHanak_0-1675756459505.png

 

3.] to uninstall Quality Agent you have to uninstall PTC Diagnostic Tools item

 

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