Creo 7 Student Edition Error 0x060000012

[TBacklund]

Creo is instantly shutting down whenever I try and open it saying it cannot run the quality agent. I have tried some solutions people have posted online but I am not seeing any folder in programfiles/ptc called quality agent, only the file name creo 7.0.8.0.

[MartinHanak · Accepted solution]

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@TBacklund wrote:

Creo is instantly shutting down whenever I try and open it saying it cannot run the quality agent. I have tried some solutions people have posted online but I am not seeing any folder in programfiles/ptc called quality agent, only the file name creo 7.0.8.0.

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Hi,

1.] please read https://community.ptc.com/t5/PTC-Education-Forum/Licensing-Error-Creo-7-0-2-0/td-p/708655

2.] please publish a picture of Creo installation directory ... something like this

3.] to uninstall Quality Agent you have to uninstall PTC Diagnostic Tools item