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Creo Parametric 9.0 setup.exe failing to run

AK_10412871
3-Visitor
3-Visitor
‎Oct 31, 2022 12:09 PM
‎Oct 31, 2022 12:09 PM

Creo Parametric 9.0 setup.exe failing to run

I am attempting to install Creo 9 on my Windows 11 Pro 64bit (i7-10875H) laptop.

Running setup.exe (version 37.0.2022.72) as admin fails to run. 

Event viewer states:

Faulting application name: setup.exe_Creo, version: 37.0.2022.72, time stamp: 0x62555a35
Faulting module name: baselibmt.dll, version: 37.0.2022.72, time stamp: 0x624c4ccc
Exception code: 0xc0000005
Fault offset: 0x0000000000018a9a
Faulting process id: 0x0x2C40
Faulting application start time: 0x0x1D8ED415056357A
Faulting application path: C:\...\MED-100WIN-CD-460_9-0-0-0_Win64\setup.exe
Faulting module path: C:\...\MED-100WIN-CD-460_9-0-0-0_Win64\pim\x86e_win64\baselibmt.dll
Report Id: 6a270cba-6530-41d2-b155-f1afeba02613
Faulting package full name: 
Faulting package-relative application ID:

Following another post's instructions (Solved: running setup.exe does nothing - Creo 8.0 - PTC Community) for Creo 8.0, I have disabled hypervisor. The issue still persists. 

 

I attempted to install it within a Windows 10 Pro Hypervisor VM on my computer, which was able to install Creo Parametric 9 successfully but immediately crashed upon making a new part file - I assume due to running inside a VM. 

 

Creo Parametric 8 installs and runs correctly on my machine, no errors when installing or creating parts.

Creo Parametric 9 also installs fine on my Surface Pro 8 running Windows 11 Home.

 

The issue is with installing Creo Parametric 9 on Windows 11 Pro specifically from what I understand. Are there any workarounds to install Creo Parametric 9 on Win 11 Pro successfully?

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VladimirN
24-Ruby II
24-Ruby II
(To:AK_10412871)
‎Nov 01, 2022 03:01 AM
‎Nov 01, 2022 03:01 AM

Article - "Is Creo Parametric supported on Windows 11":

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AK_10412871
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3-Visitor
(To:VladimirN)
‎Nov 01, 2022 11:26 AM
‎Nov 01, 2022 11:26 AM

These articles just tell me that Creo Parametric 9.0 is supported on Windows 11 Pro. Does not tell me any way to resolve setup.exe failing to run on a Windows 11 Pro Machine, which the PDF states is supported. Windows 11 Home is fine, however. 

For further information this is my Windows version

Edition Windows 11 Pro
Version 22H2
Installed on ‎9/‎20/‎2022
OS build 22621.675
Experience Windows Feature Experience Pack 1000.22634.1000.0

I am aware that the PDF you linked states that Windows 11 Pro 21H2 is supported, not 22H2. However, this issue persisted before I updated on 21H2 as well. Creo 8 also installs fine on 22H2, just Creo 9's setup fails to run entirely. 

 

Creo 9 also installs fine on, on another device, so it is not 22H2, but rather some issue with Creo 9's installer on specifically Win 11 Pro

Edition Windows 11 Home Insider Preview
Version 22H2
Installed on ‎10/‎30/‎2022
OS build 25231.1000
Experience Windows Feature Experience Pack 1000.25231.1000.0 

 

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