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1-Visitor
October 10, 2024
Question

Problem installing the license key to enable the product

  • October 10, 2024
  • 1 reply
  • 577 views

After purchasing the student license and attempting to enter the license key to enable the product, I receive an error message below after some time, with no explanation provided. I have checked that my IP address is correct and ensured that it is not an issue with the antivirus. I even restored my PC to factory settings to see if the problem was on my side, but the issue persists. For this reason, I request a response or a solution to resolve this. Thank you and good day.

 

1 reply

24-Ruby III
October 10, 2024

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

 

Your Host ID ... B4-2E-99-E9-93-EB

Please check whether Host ID belongs to Ethernet -OR- Wi-Fi network card.