Access Denied - Insufficient Privileges

[BK_9927669]

I am unable to access , with message Access Denied - Insufficient Privileges and a message redirecting me here to https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/bd-p/PTCeSupportHelpDiscussions

Can you help? I need access in order to renew our Thingworx licenses.

[BK_9927669]

Trying to access https://support.ptc.com/apps/business_support/auth/ssl/assistant?&msg=1

[PeterCase · Accepted solution]

Hi @BK_9927669 , 

Our records show that your account was not yet verified. We've just resent the verification email to the email address you used to register with us. 

Please follow the instructions in that email and let us know in case of any further issue with access to the My PTC Assistant.

Many thanks, 

Peter. 

[BK_9927669]

Thank you. I'm all set now