PTC introduces a next-generation technical support service - called Proactive Support Services - that allows customers to proactively manage their PTC products and be notified of risks before they become problems. PTC’s Proactive Support Services, available to customers now, increases user productivity, reduces the impact of security risks and lowers overall administrative effort.
“This is an incredibly valuable service. Windchill Method Server logs can be overwhelming to review and analyze. The idea of proactively reviewing logs and providing insight is a huge benefit and value for Windchill System Administrators,” commented Tom Sisler, Engineering Services, Knoll, Inc., who participated in the beta program. “We generally find ourselves reacting to events. This service will likely prevent issues, and as a result improve the entire lifecycle of Windchill operation and management. Thank you!”
The On-Demand System Scan service allows system administrators to manually scan their system files for similar recommended improvements on an ad hoc basis. Admins can upload system files to be scanned and receive recommended actions for any known issues or improvements that are detected.
The Proactive Monitoring & Guidance service combines always-on system monitoring that pairs deep scanning capabilities with solutions and insights to help customers get the most out of their PTC software. The recommendations engine offers a wide range of proactive stability, performance, and security improvements through configurable, prescriptive suggested solutions.
You can find out more about PTC’s Proactive Support Services by visiting the FAQ page.
