Proactive Monitoring & Support

PTC introduces a next-generation technical support service - called Proactive Support Services - that allows customers to proactively manage their PTC products and be notified of risks before they become problems. PTC’s Proactive Support Services, available to customers now, increases user productivity, reduces the impact of security risks and lowers overall administrative effort.   “This is an incredibly valuable service. Windchill Method Server logs can be overwhelming to review and analyze. The idea of proactively reviewing logs and providing insight is a huge benefit and value for Windchill System Administrators,” commented Tom Sisler, Engineering Services, Knoll, Inc., who participated in the beta program. “We generally find ourselves reacting to events. This service will likely prevent issues, and as a result improve the entire lifecycle of Windchill operation and management. Thank you!”   The On-Demand System Scan service allows system administrators to manually scan

The PTC Support Services team is developing a new capability to automatically analyze log and configuration files provided to us by our customers. This new capability, called Proactive Monitoring and Support, was originally in experimentation phase with select customers, and has now reached a level of maturity where we are engaging a broader audience in order to help us fine-tune the quality and quantity of issue detection and notification.   We believe that this valuable service is a next generation evolution to the high-quality support that PTC customers receive. The technology powering Proactive Monitoring and Support is rooted in decades of experience in troubleshooting and efficiency monitoring by our Support organization. We felt it was time for a customer-facing issue detection engine that brings added value and efficacy to PTC’s powerful suite of enterprise software products.   Customers can look forward to early detection and notification of issues without any added