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Can't read/write Chinese on drawing

GZ_8221620
4-Participant

Can't read/write Chinese on drawing

I am using Creo Parametric - Release 3.0 (connected) 3.0 M190

Can not read/write Chinese on drawing. Not sure if a separate Chinese module license is needed.
6 REPLIES 6
GZ_8221620
4-Participant
(To:GZ_8221620)

Chinese language looks installed, but still can't be shown correctly.

 

chinese.png

TomU
23-Emerald IV
(To:GZ_8221620)

There is a separate Chinese license extension that is required, and it's not cheap.  If the licenses are purchased in China then this is already included, but if purchased anywhere else then it has to be purchased separately.  Sorry. 

TomU
23-Emerald IV
(To:GZ_8221620)

Here's the knowledge base article that explains all of this:

https://www.ptc.com/en/support/article/CS35525

GZ_8221620
4-Participant
(To:TomU)

Thank you Tom. I did find this article yesterday and verified there is a Chinese_translation in my license (global) . and now I can write Chinese in drawing. the problem now is when opening drawings made before (with separate Chinese module), all Chinese show as boxes. I guess some Chinese fonts are missing. Then I tried to copy all fonts to PTC font folder per article CS35525 but it still doesn't work.  

TomU
23-Emerald IV
(To:GZ_8221620)

Are you seeing any messages in the message area when the drawing is retrieved?  Might be worth opening a case with tech support...

GZ_8221620
4-Participant
(To:TomU)

Looks no support is available for my version (Creo 3.0 M190)

GZ_8221620_0-1628732368217.png

 

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