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I purchased PROE/Creo for student Wildfire 5.0 in 2014 but can't re-install it.

rudolpbravo1
1-Newbie

I purchased PROE/Creo for student Wildfire 5.0 in 2014 but can't re-install it.

Additional information I also like to note I purchased the extended download service.

 

To clarify I bought a new computer and I uninstalled the software from my old one. I assumed since I payed extra I would be able to reinstall the software to my new computer but that was not the case. May someone explain how to resolve this issue.

 

Problem.jpg

This is the error I get. Also if this can't get resolved is there a chance I can get refunded a portion of my expense. Since I am unable to fully use my software for the given time in the licence.

1 REPLY 1

On this page: Contact PTC Customer Care select "Manage your licenses"

Customer Support Guide also includes details about contacting PTC license management.

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