HI Out there,
I am having major issues trying to access the lisence server for ProE Wildfire 4 via my VPN. The host machine in with my employer in USA and I am in UK. I have never had such problems before, but it seems (possibly coincidentally) that since I installed MS Office 2010, this problem has occured. When I start Proe, I get a message
License request failed for Feature Pro_E*** - 96
The server machine is down or not responding
Here is what I have tried to date:
If any one has any bright ideas on how I can resolve this I would be most grateful. I am on Win XP SP3
Did a little research and found this:
Match server's hostname and IP address in hosts file (c:\windows\system32\drivers\etc\hosts) in client
I'm frequently using WF5 (Win7) via VPN and have absolutely no problems.
Connecting to Windchill database also.
First, thanks for taking the time to research and try to help me. It is really kind of you.
I too had looked at those posts, and admit to being a tad confused. Maybe you could help clarify?
Woe is me
If you can't ping the server, there's no connection.
Can you access other computers on the network via VPN?
Yes I can ping some other computers.
Twice a 'yes' is necessary and sufficient to grab a Flexnet license for ProE.
Thank you for replying. I need to check the server name when my colleagues in the USA are at work. How do I check if the 7788 port is open?
From a dosbox: c:\> netstat -a [enter]
Thanks again Hugo,
Having done that, with the VPN live, I see no reference to 7788.
I met the same situation at our customer. One of their workstations was configured to run Creo Parametric 2.0 inside the company, firstly. This means there was launch command containg information about license server name, FLEXnet port and Creo license name. Later they wanted to use the workstation at home using VPN connection.
I had to contact their VPN administrator and he unlocked 2 ports in VPN configuration (unfortunatelly I do not know exact procedure).
First port number is 7788 (it is used by lmgrd.exe process when FLEXnet 10.8 is installed).
Second port number (it is used by ptc_d.exe process) is listed in ptclmgrd.log file in FLEXnet\licensing directory on license server. By default, this port number is random, i.e. every FLEXnet start generates new port number. It is possible to set fixed port number in FLEXnet\licensing\license.dat file (see following example).
DAEMON ptc_d PATH\PLATFORM\obj\ptc_d.exe PATH\licensing\ptc.opt xport=1234
Thank you. Out of interest, whenever I start my PC I get an lmgrd error, saying it has to shut down. It has done this ever since I installed ACAD LT, but never seemed to affect the running of ACAD, ProE or any other software.
Could this be an issue?
I am copying your response to the IT specialists in my company in the USA.
Thanks for your help
I I were you and get lmgrd error during start of PC then I would investigate this error and resolve it. This is because I don't like to get errors on my PC.
Thanks for the details; now I'm able to access license through VPN.
I hope this problem is still related. our flexnet license server for Creo is having problem
connecting its license to the client PCs. but upon testing to turn off the firewall, it just went fine.
is there anything to do to connect the license while the firewall is turned-on?
Already added port exeptions (7788, UDP and TCP) but still cant connect if the fire-wall is enabled.
Is there additional ports to be enable for us to connect the license?
please give us procedures.
see my reply from Mar 22, 2013 2:38 PM. It contains information you need.