HI Out there,
I am having major issues trying to access the lisence server for ProE Wildfire 4 via my VPN. The host machine in with my employer in USA and I am in UK. I have never had such problems before, but it seems (possibly coincidentally) that since I installed MS Office 2010, this problem has occured. When I start Proe, I get a message
License request failed for Feature Pro_E*** - 96
The server machine is down or not responding
Here is what I have tried to date:
If any one has any bright ideas on how I can resolve this I would be most grateful. I am on Win XP SP3
Did a little research and found this:
Match server's hostname and IP address in hosts file (c:\windows\system32\drivers\etc\hosts) in client
I'm frequently using WF5 (Win7) via VPN and have absolutely no problems.
Connecting to Windchill database also.
Twice a 'yes' is necessary and sufficient to grab a Flexnet license for ProE.
First, thanks for taking the time to research and try to help me. It is really kind of you.
I too had looked at those posts, and admit to being a tad confused. Maybe you could help clarify?
Woe is me
If you can't ping the server, there's no connection.
Can you access other computers on the network via VPN?
Thank you for replying. I need to check the server name when my colleagues in the USA are at work. How do I check if the 7788 port is open?
I met the same situation at our customer. One of their workstations was configured to run Creo Parametric 2.0 inside the company, firstly. This means there was launch command containg information about license server name, FLEXnet port and Creo license name. Later they wanted to use the workstation at home using VPN connection.
I had to contact their VPN administrator and he unlocked 2 ports in VPN configuration (unfortunatelly I do not know exact procedure).
First port number is 7788 (it is used by lmgrd.exe process when FLEXnet 10.8 is installed).
Second port number (it is used by ptc_d.exe process) is listed in ptclmgrd.log file in FLEXnet\licensing directory on license server. By default, this port number is random, i.e. every FLEXnet start generates new port number. It is possible to set fixed port number in FLEXnet\licensing\license.dat file (see following example).
DAEMON ptc_d PATH\PLATFORM\obj\ptc_d.exe PATH\licensing\ptc.opt xport=1234