Ability to extract issue information inside a JavaScript api call

Question

Would like to know if any one has tried creating a JavaSript routine to extract information from an issue to update with addition information;
Like retrieve the Rich text information from an Incident Ticket and the old and new add additional details together then update the field with new merged information.
 
i.e.

EXTRACT OLD DATA
var command = new Packages.com.mks.api.Command("im", "issues --fields='Detailed Description'");
        command.addSelection(UpdateItemId);
        var response = apiBean.executeCmd(command);

UPDATE WITH OLD AND NEW MERGED TOGETHER
var issuesCommand = new Packages.com.mks.api.Command("im", "editissue");

issuesCommand.addOption(new Packages.com.mks.api.Option("UpdateIssue", "Detail Description" + "=" + AdditionalDetailDescription));

issuesCommand.addSelection(UpdateItemId);

var response = apiBean.executeCmd(issuesCommand);

LLawton · Accepted Answer

OK, I understand the use case, thanks also for sharing the script.

This is a very big one, so I don't have time to try to fix one part to explain how to do it.

What I can say is this: you do not need and should not be using the API to process Integrity items in this script.

Everything you want to do can be achieved with the java beans provided for triggers. Have a look at an example script provided on the server like "postLinkedIssue.js". I picked that one because it creates and updates items.

In it, you find code like: newIssue.setFieldValue(description, newDescription)

All the java beans you need are documented in "Event Trigger Java Documentation" on your server's home page. They can be used create items, edit rich text fields, manipulate attachments, etc.

The main one is "ScriptIssueDeltaBean", have a look at all the methods available to you there. I can see you've defined a "delta" variable, now you have to use it. Please do not use the API.

LLawton · Answer

Is the JavaScript in question an Integrity server-side trigger script?

If that's the case, why use an API call? Such calls are not recommended to update items unless you really must, and know what you're doing.

You can use the usual java beans and do exactly what you describe below with the "issue delta bean".

If it's not a server-side trigger script, then I don't think your code example will work (no java packages to import). You would have to use the "real" API or web services. And then rich text fields can be tricky to manipulate that way. Can you explain your use case in more details?

Ability to extract issue information inside a JavaScript api call

1 reply

So the process would be;

So the process would be;

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