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JensN.1-Visitor
1-Visitor
May 11, 2017
Question

Does it make sense to close the voting at PTC-commented ideas?

  • May 11, 2017
  • 4 replies
  • 3959 views

Hi all,

i appreciate very much that the idea section is apparently read and sometimes even classifyed by PTC employees. But if an idea is marked "for future consideration" (as an example) this idea is closed for voting. Does it make sense? Even ideas with no votes could be closed this way, and if these "future consideration" starts anytime later, this idea may be seen as not very interesting, because no one has voted for it.

cheers, Jens

    4 replies

    K
    KartikOak15-Moonstone
    15-Moonstone
    May 11, 2017

    Hello Jens,

                      A Idea's State is updated based on the Enhancement request and the value such a feature will bring to our customers, the number of votes an Idea has is a secondary or even tertiary factor.

    If we do not update the status of an Idea, there is no way for us to know which of these can be mapped with future projects.

    At this point we are ensuring all Ideas marked as Future Consideration remain on our Internal Radar so they can be mapped with the UI Replacement Project. As & when we reach a point where we can either say that the Idea will be taken up in the new UI or simply not valid in the new UI, we will try and update the cases accordingly.

    And there are some Ideas that never got voted because we commented, the very day they were filed as Future Consideration because they made complete sense, and there were no questions to be asked.

    Hope this response answers your questions & concerns.

    Thanks

    Kartik Oak

    V
    VolkerEckardt17-Peridot
    17-Peridot
    May 11, 2017

    Hello Kartik,

    We all know that not every Idea will be implemented within the next release.

    That's why we all assumed that the counter itself will be an identification for PTC which enhancement will be considered at first.

    After reading your response this identification will not be used.

    My current customer is asking which attribute then will affect the implementation priority.

    Is there any process description that I can hand over to my client to help them much better to understand how the "Idea" process is implemented?

    This should also include the steps a person from customer side won't see directly.

    Anything available to share here in this community?

    Volker

      K
      KartikOak15-Moonstone
      15-Moonstone
      May 12, 2017

      Hi Volker,

                      I did not state that it will not be used but I said it is not the primary factor & I did mention to support my statement that there are some good ideas that we picked up because they are very clear and align with the direction we are taking.

      Currently I think everyone knows we are pursuing the UI Replacement Project- everything that aligns with this project is a candidate that we will review closely at this point in time.

      I don't have any process material to share with the community.

      Thanks

      Kartik

      T
      Tmetcalf5-Regular Member
      5-Regular Member
      May 12, 2017

      This is an excellent discussion and think you for bringing it to my attention Kartik Oak‌

      Something that PTC can improve on is our Ideas process: collecting, processing, and giving feedback and I thank the Integrity team for the steps they have taken.

      Regarding voting once a Idea has moved into "For Future Consideration:" the good new is that because it has moved to that status, PTC has determined:

      1. The idea is popular with customers
      2. The idea is possible for us to implement

      I cannot turn on the ability to continue voting once the status has changed, that is within Jive - however, those who have voted AND commented have proven the merit. 

      Comments on the Idea are still possible and I encourage:

      1. Those who like the idea to say so
      2. Those who are looking for status / updates to ask

      Please let me know if you have additional questions.

      Best,

      Toby

      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      May 12, 2017

      There is another setting, "Under Consideration" still allows voting but conveys the same intent (in my opinion).

        T
        tdalon1-Visitor
        1-Visitor
        May 17, 2017

        I also support to make Ideas still votable in state "for future consideration".

        K
        kjain-21-Visitor
        1-Visitor
        May 23, 2017

        Hi Jens-Uwe,

        I dont think so we should close to posting our ideas as said by Volker Eckardt‌ " Not every idea will be implemented in upcoming releases " . So , i think we should go on same way as we are going for Idea Posting.

        Regards

        Kapil

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