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Eric11-Visitor
1-Visitor
September 13, 2013
Question

Logging of CLI commands

  • September 13, 2013
  • 1 reply
  • 1716 views

Hi,

Is it possible to configure server logging to log received CLI commands, e.g. im viewissue --hostname=ALMT 75941 ? This will be for 10.3 which we are in the process of upgrading to. Did our testing on 2009 SP6.

Thanks,

Eric

1 reply

M
mrump16-Pearl
16-Pearl
September 17, 2013

Hi Eric,

IMHO the server is not capable to recognize whether the calling operation is a CLI call or from a client's GUI (the GUI is merely a wrapper around the CLI).

You might use the AUDIT LOG that is able to write a "protocol" of almost any action on the server.

As this might impact your over all performance you should definitely discuss this with PTC service.

HTH Matthias

E
Eric11-VisitorAuthor
1-Visitor
September 19, 2013

Hi Matthias,

Thanks for the reply. Our IT guy is opening a ticket with PTC to get their input.

Thanks,
Eric

J
JoeBartlett21-Topaz I
21-Topaz I
October 1, 2013

While Audit Logging can keep a list of the operations you configure to be tracked, Mattias is correct that there is no separation of CLI vs GUI operations. In the experiences I have had with some of our customers, their IT people were more concerned with being able to see who performed what action rather than what interface they were using.

If this is the same in your case, I would suggest the possiblity of installing PSM (PTC System Monitor) on the Integrity Server which collects information about the Integrity Server (users performing operations, resource usage, notifications of certain thresholds, and more). PTC provides this utility as a free offering, though it is an enterprise application and would also need its own server/database platform. You can contact PTC Integrity Support to get more details.

Joe Bartlett

Senior Technical Support Engineer

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