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C
CCi_91-Visitor
1-Visitor
August 3, 2018
Solved

AnalyticsGateway's properties - isConnected always shows false

  • August 3, 2018
  • 1 reply
  • 6855 views

你好

我安装ATE的那天，我可以正常使用它，但它在第二天不能工作。

到期日期已更改。

1533286234(1).png

 

1533286002(1).png

这是命令“docker ps”和  “docker ps -a”的结果

 

1533285906(1)

 

谢谢

CCi_9

Best answer by nsampat

That may be causing improper shutdown of the containers.

 

Its highly recommended that you use the Analytics Shutdown utility prior to turning off your system.

 

It has been known to cause problems with the application in what we call violent shutdowns, which can corrupt containers or our microservices in the native installation.

 

- Neel

1 reply

N
nsampat17-Peridot
17-Peridot
August 3, 2018

Hello,

 

Thank you for posting your question to the PTC Community.

 

Unfortunately, I am only able to provide assistance in English. Are you able to provide what the issue you are facing is in English?

 

Regards,

 

Neel

C
CCi_91-VisitorAuthor
1-Visitor
August 3, 2018

Sorry, I made a mistake

On the day I installed ATE, I could use it normally, but it could not work on the second day.

The expiration date has been changed.

1533286234（1）.PNG

 

1533286002（1）.PNG

 

here is the result of command"docker ps" and "docker ps -a"

1533285906（1）

 

Thanks,

CCi_9

N
nsampat17-Peridot
17-Peridot
August 6, 2018

Hello,

 

Can you provide me a screenshot of any errors in Application Log and the Script Log?

 

ALso, have you reviewed this article, checking if the config connections IPs still match?

 

https://www.ptc.com/en/support/article?n=CS273969

 

Regards,

 

Neel

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