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AnalyticsGateway's properties - isConnected always shows false

CCi_9
11-Garnet

AnalyticsGateway's properties - isConnected always shows false

你好

我安装ATE的那天,我可以正常使用它,但它在第二天不能工作。

到期日期已更改。

1533286234(1).png

 

1533286002(1).png

这是命令“docker ps”和  “docker ps -a”的结果

 

1533285906(1)

 

谢谢

CCi_9

1 ACCEPTED SOLUTION

Accepted Solutions
nsampat
17-Peridot
(To:CCi_9)

That may be causing improper shutdown of the containers.

 

Its highly recommended that you use the Analytics Shutdown utility prior to turning off your system.

 

It has been known to cause problems with the application in what we call violent shutdowns, which can corrupt containers or our microservices in the native installation.

 

- Neel

View solution in original post

16 REPLIES 16
nsampat
17-Peridot
(To:CCi_9)

Hello,

 

Thank you for posting your question to the PTC Community.

 

Unfortunately, I am only able to provide assistance in English. Are you able to provide what the issue you are facing is in English?

 

Regards,

 

Neel

CCi_9
11-Garnet
(To:nsampat)

Sorry, I made a mistake

On the day I installed ATE, I could use it normally, but it could not work on the second day.

The expiration date has been changed.

1533286234(1).PNG

 

1533286002(1).PNG

 

here is the result of command"docker ps" and "docker ps -a"

1533285906(1)

 

Thanks,

CCi_9

nsampat
17-Peridot
(To:CCi_9)

Hello,

 

Can you provide me a screenshot of any errors in Application Log and the Script Log?

 

ALso, have you reviewed this article, checking if the config connections IPs still match?

 

https://www.ptc.com/en/support/article?n=CS273969

 

Regards,

 

Neel

CCi_9
11-Garnet
(To:nsampat)

Hello,

These are the errors in Application Log and no errors in Script Log

 

1533610967(1)_副本.png

 

I don't know whether the   analytics.server.ip   and  microservices.server  point to the right ip address and port

 

Thanks

CCI_9

nsampat
17-Peridot
(To:CCi_9)

Hello,

 

The Logs confirm the IPs got changed, and that you need to adjust the,.

 

You can see what IP is being issued by using the Docker list command for the containers.

 

Please try the article provided above as a possible solution to your problem.

 

Regards,

 

Neel

CCi_9
11-Garnet
(To:nsampat)

Hello

I can't find  what ip is being issued by using command "docker  ps" and "docker  ps -a"

1533696468(1).png

 

 

thanks

CCI_9

nsampat
17-Peridot
(To:CCi_9)

Hello,

 

ARe you able to log into Builder and check the settings tab?

 

Does the Analytics Gateway show in the drop down menu there?

 

If it does, can you remove it, then re-add it, verify, then save?

 

Regards,

 

Neel

CCi_9
11-Garnet
(To:nsampat)

Hello

I have tried, but it still shows false

 

Thanks

CCI_9

nsampat
17-Peridot
(To:CCi_9)

Hello,

 

Can you provide a screenshot of the Settings Tab in Builder?

 

I am referring to this screen:

 

Capture.PNG

 

Regards,

 

Neel

 

 

CCi_9
11-Garnet
(To:nsampat)

Hello

This is the screenshot1533737152(1).pngthanks 

CCI_9

nsampat
17-Peridot
(To:CCi_9)

Hello,

 

At this time the only recommended action I can suggest is a uninstall and re-install.

 

Regards,

 

Neel

CCi_9
11-Garnet
(To:nsampat)

Hello

I have tried much times, but everytime I re-installed,the next day it would occur again.

 

Thanks

CCI_9

nsampat
17-Peridot
(To:CCi_9)

Hello,

 

How are you stopping the Containers when you end for the day?

 

Are you just shutting down your computer, or are you using the Stop Utility that included in the Start Menu to stop ATE?

 

Regards,

 

Neel

CCi_9
11-Garnet
(To:nsampat)

Hello

I just shutting down my computer,dose it matter?

Thanks

CCI_9

nsampat
17-Peridot
(To:CCi_9)

That may be causing improper shutdown of the containers.

 

Its highly recommended that you use the Analytics Shutdown utility prior to turning off your system.

 

It has been known to cause problems with the application in what we call violent shutdowns, which can corrupt containers or our microservices in the native installation.

 

- Neel

CCi_9
11-Garnet
(To:nsampat)

Hello

I see, I will have a try for it, thank you very much for your help. 

Best Regards

CCi_9

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