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Best answer by PEHOWE

@MV_9521008 

I took a look at the error messages in the log file you provided.

It looks like you have Java 11 installed and are trying to use ThingWorx 9.0.x 

See the Article - CS328646 When Java 11 is installed ThingWorx Foundation installer fails because the Tomcat service fails to start 

With ThingWorx 9.1.x you get the option of using Oracle Java 11 SDK

 

Hope that helps

Peter

2 replies

S
slangleyCommunity Manager
Community Manager
June 21, 2021

Hi @MV_9521008.

 

From the log, there appears to be an issue with java.  Which version of ThingWorx are you installing?  Did you check the System Requirements to ensure you are installing a compatible java version?  I'll be happy to send you a link once you advise the ThingWorx version you're running.  Please advise too which O/S you are installing on.

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Community Manager
June 21, 2021

Hi @MV_9521008 

 

Apologies, I missed the version in the Title originally.  Here is the link to the system requirements for that version.

 

In addition, here is the link for the foundation installer instructions.

 

Regards.

 

--Sharon

 

 

S
slangleyCommunity Manager
Community Manager
July 12, 2021

Hi @MV_9521008

 

If one of the previous responses allowed you to resolve your issue, please mark the appropriate one as the Accepted Solution for the benefit of others with similar problems.

 

Regards.

 

--Sharon

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