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M
malcelay1-Visitor
1-Visitor
December 15, 2021
Question

Cannot send mails when username can be either an email address or not

  • December 15, 2021
  • 2 replies
  • 967 views

I want to send mails with email type usernames and normal usernames.

 

To be able to send emails with 'name@domain.com' type of usernames, I followed the next article:   https://www.ptc.com/en/support/article/CS297478

 

However, now I cannot send mails with 'name' type of usernames.

 

Thanks,

Mikel

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
December 15, 2021

 Hi Mikel,

 

Try to open a new "Case", here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log 

S
slangleyCommunity Manager
Community Manager
December 16, 2021

Hi @malcelay.

 

The default functionality requires an email address.  You could set up a lookup table or you can access the user extensions in ThingWorx (assuming the email information is populated) and pull it from there.  Basically, you would have to build this functionality in your design.

 

Regards.

 

--Sharon 

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