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xotzHelper1-Visitor
1-Visitor
September 1, 2020
Solved

Connect thingworx analytics to thingworx core

  • September 1, 2020
  • 1 reply
  • 4653 views

Hi,

i'm trying to start a thingworx analytics docker and when it's trying to connect to thingworx core i get the error on the image. Can anyone help me please.

 

I know it's related to WS(websockets) and something is blocking the requests, but i don't know how to deactive that block.

 

Anotação 2020-09-01 104718.png

 

Thank you.

 

 

Best answer by xotzHelper

Hi, thanks for the help @cmorfin .

 

What i did to make this work was disable the ufw on ubuntu and it worked. No error is reported.

 

Thank you once again.

1 reply

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nsampat17-Peridot
17-Peridot
September 1, 2020

@xotzHelper ,

 

Thank you for posting to the PTC Community.

 

In order to assist you, I have some clarifying questions:

 

  • What version of ThingWorx Platform Server (what you called "Core)?
  • What version of ThingWorx Analytics?
  • Is this a docker deployment?
  • Is port 80 open on the ThingWorx Platform Server? I see that the connection is timing out, and Port 80 is not a standard port for ThingWorx Analytics to connect to, typically the default is 8080

Regards,

 

Neel

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xotzHelper1-VisitorAuthor
1-Visitor
September 1, 2020
  1. Thingworx version 8.5
  2. Thingworx analytics version 9.0
  3. yes
  4. i using port 80 pointing to port 8080 on docker.

 

Thanks @nsampat.

N
nsampat17-Peridot
17-Peridot
September 1, 2020

@xotzHelper ,

 

Part of the issue you may be experiencing is a mis-match in version.

 

ThingWorx Analytics 9.0 requires ThingWorx Platform Server 9.0

 

Please either use Thingworx Analytics 8.5.1 or newer (up to TWA 8.5.7) with ThingWorx Platform Server 8.5, or update your ThingWorx Platform Server to 9.0 to use ThingWorx Analytics 9.0.

 

Information about compatibility can be found here: https://support.ptc.com/help/thingworx/analytics/r9/en/#page/analytics%2Fcompatibility%2Fthingworxanalytics_compatibility_8_5_later.html%23wwID0EMLQQ

 

Regards,

 

Neel

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