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14-Alexandrite
November 11, 2022
Solved

Data Store integrity violation error

  • November 11, 2022
  • 1 reply
  • 916 views

After updating a Thing Shape that gets used in multiple other thing templates, we get this error attached.

LP_10027711_0-1668193280107.png

after 2 mins of this error, the SQL DB goes into a DEADLOCK.

LP_10027711_1-1668193384216.png

 

Best answer by PaiChung

Hard to say what the underlying issue is, but this looks pretty bad ...

As such I would recommend logging a ticket with support.ptc.com

 

You could 'experiment' by creating your own additional ThingShape adding it to some not all of your templates and making changes to see what happens. But either your change is affecting too much at one time or is doing something that might interfere with a dependency of some sort

1 reply

PaiChung22-Sapphire IAnswer
22-Sapphire I
November 15, 2022

Hard to say what the underlying issue is, but this looks pretty bad ...

As such I would recommend logging a ticket with support.ptc.com

 

You could 'experiment' by creating your own additional ThingShape adding it to some not all of your templates and making changes to see what happens. But either your change is affecting too much at one time or is doing something that might interfere with a dependency of some sort