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S
SriKrishna1-Visitor
1-Visitor
February 17, 2020
Question

Error when deleting extension

  • February 17, 2020
  • 1 reply
  • 3007 views

Hi,

 

I am facing an error when trying to delete an extension. I have deleted the dependencies but getting error as below when deleting the extension.

Unable to Invoke Service DeleteExtensionPackage on PlatformSubsystem: An error occurred while registering javascript resources. Attached the error screenshot.I haven't found much information from the log. Can anyone please help on resolving this.

 

Regards,

Srikrishna

1 reply

R
raluca_edu17-Peridot
17-Peridot
February 18, 2020

Hi,

 

I cannot see much in the screenshot you attached.

But i recommend to follow the solution from this article: https://www.ptc.com/en/support/article/CS232209

 

Also, try to restart Tomcat, maybe there is a caching issue.

 

Best regards,

Raluca Edu

S
SriKrishna1-VisitorAuthor
1-Visitor
February 18, 2020

Hi Raluca,

Thanks for your response

We have tried tomcat restart but it didn’t work. The solution in the other article is when Extension is deleted and some entities are not deleted causing issues during re-import. But here we are getting an error while deleting the Extension itself which is not deleted.

Regards,

Srikrishna

R
raluca_edu17-Peridot
17-Peridot
February 19, 2020

Hi,

 

Please check extension reference from model_index, extensions and extension_package tables in the database.

 

If you can identify your extension, you can delete manually the rows from tables.

Also, check if you have ghost entities on your system.

 

Hope it helps,

Raluca Edu

 
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