Hi Everyone,
I am facing one critical issue and because of that thingworx is not responding. In application logs I am getting below error message continuously
[L: ERROR] [O: c.t.s.s.e.EventRouter] [I: ] [U: ] [S: ] [T: Timer-78679613] CRITICAL ERROR: EventRouter is over capacity - events being rejected Task com.thingworx.system.subsystems.eventprocessing.EventInstance@5155ec2a rejected from com.thingworx.common.utils.MonitoredThreadPoolExecutor@389a60d6[Running, pool size = 500, active threads = 10, queued tasks = 200000, completed tasks = 84625960]
When I look for the same on Community I find below link :-
https://www.ptc.com/en/support/article/CS274258
As per my understanding faced issue is related to performance, Is There any way to find out overall health check of thingworx server. which indicate certain process / subscription / event causing above error ?
Also one more doubt i have over here is generally how frequently we need to make tomcat restart / maintenance activity so that thingworx response correctly and always up (for the case where i have almost 62 user who are continuously accessing thingworx and there session is open all the time & no. of activity is in running state 24*7) ?
Thanks for your always support....
