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SaiKrishnaPola1-Visitor
1-Visitor
July 27, 2022
Solved

Facing issue with Custom UI widget on first load

  • July 27, 2022
  • 2 replies
  • 4414 views

Hi,

 

I have created a Custom UI extension using an External Library -Plotly. JS.
When I first load the mashup using View Mashup from mashup, the widget doesn't load properly, and when I click reload( not Tab reload, its the Reload button which shows up when we click on view mashup), it works perfectly.  And if I reload the tab completely, again for the first time it doesn't work properly 

Another Scenario- I have added a contained Mashup and One of the mashups which loads in contained Mashup has the new widget. The first time I load the contained mashup with the UI widget, it does load properly. If I change the contained mashup and then change it back to the contained mashup( I have 2 buttons to load different mashups with different graphs in contained mashups) with the UI widget, it works perfectly.

Can someone help me how resolve this issue? Thanks in advance.

I am using Thingworx 9.1.6 version 

    Best answer by SaiKrishnaPola

    Hi Team, After multiple follow-ups with PTC tech support, I did not find a solution for the issue. 
    But when I imported the Extension in 9.3 version, It is working fine. There seems to be an issue with 9.1.6 version

    2 replies

    N
    nmilleson17-Peridot
    17-Peridot
    July 27, 2022

    @SaiKrishnaPola ,

     

    Did you create this mashup using Polymer or just plain javascript/html?

     

    Thanks,

    Nick

    S
    SaiKrishnaPola1-VisitorAuthor
    1-Visitor
    July 27, 2022

    @nmilleson  I used plain JavaScript/html to create the extension

    N
    nmilleson17-Peridot
    17-Peridot
    August 3, 2022

    Thanks @SaiKrishnaPola,

     

    If you inspect the html, does there seem to be any difference in DOM placement between the working and non-working one?

     

    Nick 

    S
    SaiKrishnaPola1-VisitorAuthorAnswer
    1-Visitor
    December 6, 2022

    Hi Team, After multiple follow-ups with PTC tech support, I did not find a solution for the issue. 
    But when I imported the Extension in 9.3 version, It is working fine. There seems to be an issue with 9.1.6 version

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