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Faile to enter Foundation for ThingworxAnalytics

MinNan
11-Garnet

Faile to enter Foundation for ThingworxAnalytics

hello

 

yesterday i was working on Thingworx Analytics,all was going well then.

 

but in the afternoon, i can't enter the Thingworx Foundation via http://10.0.75.1:8080/Thingworx/.

 

but it is strange that i can load the login interface like this

傻逼胖子2.png

 

but when i sign in, i can't get any response, it just a banlk like this

傻逼胖子.png

 

i don't know what happens to my composor

 

Pleas help

Kind regards

Minnan

9 REPLIES 9
raluca_edu
17-Peridot
(To:MinNan)

Hi,

 

Check the ThingworxStorage/Application.log and also Tomcat logs, what errors do you see?

 

Thanks,

Raluca Edu

hi 

 

i refer to the logs files, but i can't figure out where the problem is

 

int the attachment is the log file in the ThingworxStorage and Tomcat.could you help me?

 

Thx in advance

Minnan

raluca_edu
17-Peridot
(To:MinNan)

Cannot see the logs, can you check?

sorry that i forget to attach the log file

raluca_edu
17-Peridot
(To:MinNan)

Cannot open archives, there are some errors, please try to attach logs without archiving them.

i tried as you say.the file Application is from ThingworxStorage, the rest of which are from Tomcat

 

hello

 

it is strange that i can't upload the log feiles.

 

what else access can i send file to you?

 

Thanks

Minnan

raluca_edu
17-Peridot
(To:MinNan)

Use 'Reply' button, instead of 'Quick Reply', and try to attach again the files.

If you have PTC account, then you can open a case to PTC Support.

 

 

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