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leokeinsfeld1-Visitor
1-Visitor
May 27, 2020
Solved

How to access Thingworx home page on Azure

  • May 27, 2020
  • 1 reply
  • 1738 views

Hi everyone,

 

I am beginner with Thingworx.

 

I have installed Thingworx 8.5 Postgres in my virtual machine based on Azure.

 

I was able to finishe installation succesfully.

 

My question is:

 

How do I access the Thingworx home page? I know that I need to use the addres bellow:

 

http://<servername>:<port>/Thingworx

 

Where, my <servername> is my DNS from Azure machine. Image bellow:

 

azure dns.jpg

 

And my <port> is 8080

 

So, I tried to use:

 

http://xxxxxx.eastus.cloudapp.azure.com:8080/Thingworx

 

But it did not work..

 

May someone help me with this?

 

Regards,

 

Leonardo

Best answer by rjanardan

Since you are able to access ThingWorx from localhost there is no issue with your tomcat or ThingWorx. You may have to open port 8080 in the Firewall settings of your VM. 

1 reply

R
rjanardan16-Pearl
16-Pearl
May 28, 2020

Do you see tomcat home page if you navigate to http://xxxxxx.eastus.cloudapp.azure.com:8080?

If not, go through the tomcat logs for any error. If yes, then go through the ThingWorx logs which would be in ThingworxStorage\logs folder, especially ApplicationLog. If you are having difficult interpreting them, post the error messages here and we could help. 

L
leokeinsfeld1-VisitorAuthor
1-Visitor
May 28, 2020

Hi @rjanardan 

 

I can not see tomcat home when I navigate to Thingworx.

 

What is the correct log that I need verify?

 

Logs.jpg

 

Another information:

 

I am able to navigate to Thingworx in my virtual machina (AZURE). Image bellow:

 

ThingW.png

 

R
rjanardan16-PearlAnswer
16-Pearl
May 28, 2020

Since you are able to access ThingWorx from localhost there is no issue with your tomcat or ThingWorx. You may have to open port 8080 in the Firewall settings of your VM. 

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