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EM_992351913-Aquamarine
13-Aquamarine
July 27, 2021
Question

How to know exact cause of failing import

  • July 27, 2021
  • 3 replies
  • 1410 views
 
 

I added some thing templates and their corresponding thing shapes to a certain project, I exported this to create a file of entities, Then I am trying to import these entities but I am getting this message

 

Import failed. Check the log for error details.

 

If I navigate to LOGS section

I don't find any error related to this import failing error

I searched on Application, Communication, Configuration and Script Logs but didn't find anything. I even filtered the search including "import" keyword.

 

How can I know the exact cause of the error?

3 replies

P
PaiChung22-Sapphire I
22-Sapphire I
July 28, 2021

There should be something in the application log, maybe just set the filter to the desired time frame only and don't use the text filter?

S
slangleyCommunity Manager
Community Manager
July 29, 2021

Hi @EM_9923519

 

Since you're using the Composer for viewing the logs, be sure there are no filters that are preventing some log entries from showing.  Also check the date/time range.

 

If you have access to the file system, it's easier to view the logs via a text editor.  The logs can be found at ...\ThingworxStorage\logs.  It may also be helpful to turn up the logging level in Composer to capture more information.  You can do this from Composer on the screen for each type of log.  Just click the Configure Log button.  Remember to change it back later.

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Community Manager
August 5, 2021

Hi @EM_9923519

 

If the previous responses helped you to find a solution, please mark the appropriate one as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

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