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Question

Not able to import ThingWorx Analytics Extension in to the platform

Forum|Forum|4 years ago
October 27, 2021
1 reply
2473 views

Hi,

I'm having a problem importing the Analytics Extension.

I'm working with the 9.0.0 version of ThingWorx docker. I already have the Analytics docker server running, my only problem its when I try to import the extension to the platform.

The only error that I get on the platform logs and in the ErrorLogs its: "Extension Exception: Extension package import failed. See error log for more details"

17-Peridot

Hello @GJ_10078600 ,

Are you using the correct extensions for your version of ThingWorx Analytics?

What does the ThingWorx Platform Server Application or Error logs say?

Did you add the Extension policy to your ThingWorx Platform platform-settings.json?

Details for this can be found on our HelpCenter here: HelpCenter Topic - ThingWorx Analytics Import the Extensions

Regards,

Neel

Author

1-Visitor

Hi @nsampat,

Yes i'm using the correct version of the extension for my ThingWorx Analytics.

The only error that I get its this one in the AplicationLog.

And when i open the ErrorLog I see the same message.

The problem its that the application don't give me a more detailed error, this is the only error that i get.

Yes, I already have everything set to true as the documentation says.

Author

1-Visitor

Here is the file.

The error its "Extension Exception: Extension package import failed. See error log for more detail" when i try to import.