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smayer1-Visitor
1-Visitor
May 8, 2018
Solved

PDF Extension 3.0 - CreatePDF - HTTPS Address

  • May 8, 2018
  • 1 reply
  • 5760 views

Hello

 

Has anyone been successful with creating a PDF file using PDF Export service from the PDF extension 3.0, using an HTTPS address on ThingWorx 8.2.1.?

 

I have worked with this extension in the past with PDF extension 2.0 and this worked fine, however to note I was using a HTTP address.Also using ThingWorx 8.2.1.

 

Any support would be appreciated,

 

Thanks,

 

Sean

Best answer by VladimirRosu_116627

If you're using a PTC hosted instance, then you need to open a ticket to have some packages installed in that instance. Look at the latest post from https://community.ptc.com/t5/ThingWorx-Developers/PDFExport-not-working-on-Red-Hat-Linux/td-p/530697/page/4 . The background of this issue is that the third party component I'm using to render a page requires different packages for different OS versions, and those packages are not installed in the OS by default typically. 

1 reply

V
VladimirRosu_11662719-Tanzanite
19-Tanzanite
May 8, 2018

Hi Sean,

 

I did test it in 8.2.1 and it worked. Can you specify any additional details regarding your situation? Do you have an entry in the ApplicationLog? Does the service finishes running or is it forever running? 

 

S
smayer1-VisitorAuthor
1-Visitor
May 8, 2018

Thanks for the quick repsonse Vladimir.

 

I have attached the return I get after 5 mins, nothing seems to appear in the application logs.

 

Thanks

 

Sean

S
smayer1-VisitorAuthor
1-Visitor
May 8, 2018

I am unable to get the version of Tomcat as this is a PTC ThingWorx hosted solution. I would presume it to be same set up between other solutions.

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