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A
alessandro961-Visitor
1-Visitor
January 7, 2019
Solved

Post installation error with ThingWorx Analytics server 8.3 on Windows server 2016

  • January 7, 2019
  • 1 reply
  • 2091 views

Hi, I followed the step before the installation recommended  

 by the guide but the installation has ended with this post-installation error(look the photo).

after i read the log file and there were not all the components of descriptive service.

I don't know the reason of this. Someone has some advice? 

 

Best answer by jgreiner

Hi,

 

I went through you log and found this error:

 

"Error running .\DescriptiveAnalytics-4.5.7-SNAPSHOT-windows-installer.exe"

 

I believe that there may be an issue with the installer that you originally downloaded since there is the word snapshot in the file name.  Could you try downloading ThingWorx Analytics server 8.3 again and see if this resolves the issue.

 

Also make sure to remove the failed installation by using the uninstallation script before installing the new one.

 

Thanks,

 

John

1 reply

J
jgreiner13-Aquamarine
13-Aquamarine
January 7, 2019

Hi,

 

I believe I found an article in our KCS knowledge base that will resolve this error.  Could you try following the steps in this article and see if that resolves the issue? 

 

If this does not work could you also attach the installation logs to see if there are any other errors that are occuring during the install process?

 

Thanks,

 

John

A
alessandro961-VisitorAuthor
1-Visitor
January 7, 2019

Thanks john,

i look that article but it talk about a linux installation, anyway my installation folder has all permission.

I enclose the file log below.

 

J
jgreiner13-AquamarineAnswer
13-Aquamarine
January 8, 2019

Hi,

 

I went through you log and found this error:

 

"Error running .\DescriptiveAnalytics-4.5.7-SNAPSHOT-windows-installer.exe"

 

I believe that there may be an issue with the installer that you originally downloaded since there is the word snapshot in the file name.  Could you try downloading ThingWorx Analytics server 8.3 again and see if this resolves the issue.

 

Also make sure to remove the failed installation by using the uninstallation script before installing the new one.

 

Thanks,

 

John

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