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Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X

Remote Thing is not binding after successful authentication. It gives "Bind request failed" error

Aruna
5-Regular Member
5-Regular Member
‎Oct 16, 2018 09:41 AM
‎Oct 16, 2018 09:41 AM

Remote Thing is not binding after successful authentication. It gives "Bind request failed" error

We are using .Net SDK for edge implementation. Sometimes it gives "Bind request failed" error and connection doesn't happen but sometime client gets connected to server still the same error is thrown. Not able to find the exact root cause for the issue.

Here is the SDK logs. 

2018-10-15 13:55:49.791Z [L: Information] [T: 4] [U: SYSTEM] [O: IotSubscriber.IotSubscriberService] Service started!
2018-10-15 13:55:50.601Z [L: Information] [T: 14] [U: SYSTEM] [O: com.thingworx.communications.client.ConnectedThingClient] Websocket connected and authenticated
2018-10-15 13:55:50.606Z [L: Information] [T: 16] [U: SYSTEM] [O: com.thingworx.communications.client.ConnectedThingClient] Websocket connected and authenticated
2018-10-15 13:55:50.967Z [L: Error] [T: 5] [U: SYSTEM] [O: com.thingworx.communications.client.TwApiWrapper] [Error] twMessaging::handleMessage: Response ID 2 has code 160: Binding failed, see server log for more information
2018-10-15 13:56:05.969Z [L: Warning] [T: 5] [U: SYSTEM] [O: com.thingworx.communications.client.TwApiWrapper] [Warning] twWs_Connect: Already connected

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6 REPLIES 6
posipova
20-Turquoise
20-Turquoise
(To:Aruna)
‎Oct 18, 2018 09:04 AM
‎Oct 18, 2018 09:04 AM

What versions are you using, for both SDK and the platform?

Is there anything in the application log on the ThingWorx platform side?

 

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Aruna
5-Regular Member
5-Regular Member
(To:posipova)
‎Oct 18, 2018 09:20 AM
‎Oct 18, 2018 09:20 AM

 

.net SDK version - 5.7.6.3407

server version - ThingWorx 8.2.1-b140

Application log screen shotApplication log screen shot

 

 

 

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posipova
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20-Turquoise
(To:Aruna)
‎Nov 02, 2018 09:52 AM
‎Nov 02, 2018 09:52 AM

I apologize for the late response, for some reason I did not get notifications about this. Do you have a firewall enabled, perhaps? Could you please share your configuration too?

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mgoel
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17-Peridot
(To:posipova)
‎Nov 13, 2018 02:57 AM
‎Nov 13, 2018 02:57 AM

@Aruna

 

Could you please check and reply on this.

 

Please confirm if the issue has been resolved.

 

If yes, please mark the answer as accept as solution for the future reference. Thank you in advance.

Regards-Mohit Goel

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Aruna
5-Regular Member
5-Regular Member
(To:posipova)
‎Nov 13, 2018 03:48 AM
‎Nov 13, 2018 03:48 AM

Sorry for the late reply, Yes, We have firewall enabled. Which configuration you want me to share?

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mgoel
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(To:Aruna)
‎Nov 21, 2018 03:17 AM
‎Nov 21, 2018 03:17 AM

@posipova

 

Could you please check this. Thank you in advance.

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