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javed_a13-Aquamarine
13-Aquamarine
October 6, 2025
Solved

SynchronizeModelState service failed on edge thing

  • October 6, 2025
  • 1 reply
  • 612 views

Hello All,

 

I am using GetProperties service from Dynamic ThingShpe, I have enabled automatic value update.

The properties which are being bind are set via service as it is calculated field (Not logged but persist). Thingworx version : 9.7

 

On page load I got warning in application log as below:

ApplicationLogApplicationLog

On Mashup log, below info shown:
MashupRuntimeLogMashupRuntimeLog

Any idea why I am getting this warning in application log, and how to avoid this.

Best answer by smainente

This is expected: the AlwaysOn JS client in Mashup does not yet implement the SynchronizeModelState service. The platform will fall back to the legacy service if this one fails.

 

https://www.ptc.com/en/support/article/CS423838

 

1 reply

S
smainente16-PearlAnswer
16-Pearl
October 7, 2025

This is expected: the AlwaysOn JS client in Mashup does not yet implement the SynchronizeModelState service. The platform will fall back to the legacy service if this one fails.

 

https://www.ptc.com/en/support/article/CS423838

 

C
CharlesJi16-Pearl
16-Pearl
January 22, 2026

Hi @javed_a 

 

As documented in https://www.ptc.com/en/support/article/CS423838, this has been reported to R&D as an enhancement request and is currently under internal discussion. 

 

In the meantime, have you tried adjusting the ApplicationLog level in the composer to suppress these warning messages?

    J
    javed_a13-AquamarineAuthor
    13-Aquamarine
    January 22, 2026

    Thank you for the update, we will ignore this warning for now. We are not suppressing as there might be other relevant warning, or is there specific way to suppress specifically this type of warning?

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