Thingworx is not starting showing errors

[AM_10639709]

Hello

My tomcat is not starting and when i check in application logs it shows me error related to license . Please find below error and help fix it

License file is renamed to ignored_license_capability_response.bin

Thanks

[bchaudhary · Accepted solution]

Hello @AM_10639709 ,

We have a detailed article explaining the resolution step by step:

https://www.ptc.com/en/support/article/CS299514?source=search

Kindly check and share if you need any further info.

Regards,

Bhawna