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Thingworx trial frequently stopped!!

SOLVED
Aquamarine

Thingworx trial frequently stopped!!

Hello all,

I have installed thingworx 8.3 trail pack. it frequently stopped its functionality. 

i checked the log. it shows java heap space increased. also it shows 1018 db error.

 

can anyone kindly help me to solve this issue.

 

Thanks 

Sugumar

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Re: Thingworx trial frequently stopped!!

Hi @Sugumar.

 

When the trial stops, are you restarting Tomcat to resolve the issue?  If you're seeing java heap space errors, you may not have adequate memory on the machine or you may need to change the Tomcat java settings.

 

Please provide some details regarding your configuration:

  • Version of o/s
  • RAM installed on machine
  • Is the machine running the trial used for other things?
  • Which trial was installed?

Also, please provide the logs located in ....\ThingworxStorage\logs and a screenshot of the Tomcat java settings and we will review further.

 

Regards.

 

--Sharon

1 REPLY 1
Highlighted

Re: Thingworx trial frequently stopped!!

Hi @Sugumar.

 

When the trial stops, are you restarting Tomcat to resolve the issue?  If you're seeing java heap space errors, you may not have adequate memory on the machine or you may need to change the Tomcat java settings.

 

Please provide some details regarding your configuration:

  • Version of o/s
  • RAM installed on machine
  • Is the machine running the trial used for other things?
  • Which trial was installed?

Also, please provide the logs located in ....\ThingworxStorage\logs and a screenshot of the Tomcat java settings and we will review further.

 

Regards.

 

--Sharon