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psaxena1-Visitor
1-Visitor
March 21, 2017
Question

While loading the Thingworx composer I am getting error "Failed to return license click check" and loading is failed

  • March 21, 2017
  • 2 replies
  • 5546 views

when i am loading thingworx composer i get an alert message saying failed to return license click check and thingworx is not loading

2 replies

S
sbalta5-Regular Member
5-Regular Member
March 21, 2017

Hi Priyanshi Saxena​, please check this article: https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS189387and let us know if it answers your problem.

P
psaxena1-VisitorAuthor
1-Visitor
March 21, 2017

I have already read this document but it only states the possible causes without any substantial solution to it and furthermore the log files of error doesnt give any meaningful error message.

M
mpatel-211-Visitor
1-Visitor
March 21, 2017

Re-install your tomcat , and Import again Thingworx

P
psaxena1-VisitorAuthor
1-Visitor
March 22, 2017

My Thingworx composer is loading properly on my server in which thingworx is installed but when i access it from another system using the ip of the server it gives me the error failed to return license.

I have already added the inbound and outbound rules in the firewall for 8080 port to allow access from any ip.

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