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not able to login to thingworx composer

Participant

not able to login to thingworx composer

Hi Team,

 

from today morning, not able to login to thingworx composer, after giving the credentials its still asking for the user name and password.

 

i have not changed the credentials.

9 REPLIES 9

Re: not able to login to thingworx composer

Is this for a trial or commercial instance?

Re: not able to login to thingworx composer

its a commercial version.

Re: not able to login to thingworx composer

Thingworx version is 8.2.

 

earlier it was working fine, but all of a sudden it stopped working, its not accepting the credentials.

Re: not able to login to thingworx composer

@mkumar2: Do you have Studio associated ThingWorx instance or independent ThingWorx instance? 

 

Also, please share your login ID and ThingWorx URL to verify the issue.

 

-Durgesh

Re: not able to login to thingworx composer

Hi,

 

my URL would be http://x.x.x.x:8080/Thingworx

i am using the User name as Administrator and other users login, however my Thingworx is not running, you may not be able to login to instance.

 

 

Re: not able to login to thingworx composer

@mkumar2 It appears to be an issue related to your environment/configuration related to ThingWorx Foundation commercial instance. Request you to log a PTC Support case to get right attention and assistance on the issue.

 

-Durgesh

Re: not able to login to thingworx composer

I am trying to set up thingworx composer on a Linux machine.

In the Application logs the Server is ON and db is initialized.

But when in the browser I try to open composer, then it is stuck at the landing page (the black page with Thingworx logo in green) and doesn't go to the Composer Home page.

 

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Re: not able to login to thingworx composer

But when in the browser I try to open composer, then it is stuck at the landing page (the black page with Thingworx logo in green) and doesn't go to the Composer Home page.

here | click | this | info here | tutorial | see here

Re: not able to login to thingworx composer

Hi,

 

I am recommending you to analyze the Tomcat logs and Thingworx logs to get a hint why the application is not loading.

Check  all the logs form Tomcat_folder/logs and also the logs from ThingworxStorage/logs (ApplicationLog, ScriptLog, ....)

 

If possible, you can attach here to check them.

 

Thanks,

Raluca Edu

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