Publishing err Drawing Processing Returned: $ERROR$ Failure to retrieve xyz.drw name xyz (err = -1)

[SK_10495556]

Post rehost, it is working fine for .prt & failing for .drw files

- In our case we are refreshing DEV env from Prod 

- We had performed revaulting on Prod & Test server 

- Current Dev server is refreshed before revaluating taken place in Prod env

- While rehosting, we have created a new schema & imported Prod DB into it & performed rehosting

- If we point DEV server to previous schema (before rehosting) publishing works fine but with current schema (new) publishing failed with err = -1 for .drw files

[avillanueva]

I would eliminate any real issues by trying to download drawing with a normal Creo session. This will validate that you are getting right links and retrieving content from vaults properly. If this fails, publisher had no hope of working.

[SK_10495556]

Thank you for taking time to reply on the issue.

After rehosting we have created a new .prt and .drw files and then tried to publish them. I could see data is getting uploaded to the vaults without any issue and also vaults validated successfully post rehosting.

[avillanueva]

This seems to match your issue:

https://www.ptc.com/en/support/article/CS150173?source=search

[SK_10495556]

Thanks for the suggestion, already followed the steps from the suggested article but end up with same issue 😞

[avillanueva]

And the troubleshooter it linked to:

https://www.ptc.com/en/support/wnc-publishing-troubleshooter/post-publishing-setup/Publishing-failure-due-to-error-failure-to-retrieve-1?source=article

[SK_10495556 · Accepted solution]

Thanks for the suggestion.

Issue has been resolved.

We had followed clone method of rehost without copying vaults and in that case all templates were missing and due to which we were unable to create CAD object. So we created a test CAD object without template and it works for us for a newly created data.