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FaithS-15191-Visitor
1-Visitor
January 30, 2018
Solved

Unable to check out or check in parts

  • January 30, 2018
  • 1 reply
  • 10694 views

This evening, when several students tried to check out files from our Windchill server, the check out failed (and check in) and this error message came up in the Event Management console: "WTRuntimeException: ATTENTION:  Secured Action. You do not have the necessary authorization for this operation. Contact your administrator if you believe you have received this message in error. Nested exception is:
 (wt.access.accessResource/19) wt.access.NotAuthorizedException: ATTENTION:  Secured Action. You do not have the necessary authorization for this operation. Contact your administrator if you believe you have received this message in error"

 

Also, when I go to Open and Windchill Commonspace, nothing shows up in the folder; but when I access it from the Folder Browser, I can see all the files.

 

There have been no changes to the security settings, etc. by anyone on our team. Any idea what could be causing this and how to fix it?

    Best answer by Alex_Cazacu

    Hello,

     

    There was a problem with the server, that has been resolved now!

    We are really sorry for this and we thank you all for letting us know about the problem!

     

    If any team is still having issues, please let me know!

     

    Thanks,

    Alex

    1 reply

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    January 30, 2018

    Is the current state of the objects something that is not allowed to be modified?  For example, "Released" vs. "In Work"?  Can you attach screen shots?

    F
    FaithS-15191-VisitorAuthor
    1-Visitor
    January 30, 2018

    Everything is currently checked in, so we can't make modifications without checking the parts out (which isn't working). When we go into Open > Windchill Commonspace, there are no files, where usually there are all our team's parts, assemblies, etc.

     

    Not sure what you're asking for screenshots of.... Here's the error that comes up in the Event Manager. Capture.JPG

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    January 31, 2018

    It sounds like someone changed some permissions.  This is the exact message we get when someone isn't allowed access to something (based on their permissions.)

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