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M
mr-21-Visitor
1-Visitor
February 22, 2016
Question

Error on clicking on phone start

  • February 22, 2016
  • 1 reply
  • 1391 views

Sorry! Looks like bad things happened. Please contact the ThingWorx team for resolution. Error Code - 1001

I get that error as popup when I press start on phone as device, I am not sure what the issue is and also not sure how to contact Thingworx team directly, the links on the right hand side of the page(contact) doesn't list support!.

    1 reply

    A
    Aanjan5-Regular Member
    5-Regular Member
    February 22, 2016

    Mani, error code 1001, I believe, is related to the web socket connectivity. Either the connection can't reach the platform or there might be an issue with authentication or ssl configurations. You can reach/ contact support through the PTC eSupport portal.

    I
    ischlalos1-Visitor
    1-Visitor
    February 29, 2016

    Same error here

    and it is not possible to open a case via PTC eSupport poartal due to insufficient privileges.

    Tried it with MAC (Safari) and PC (Chrome and IE).

    What can I do?

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